| Dear Customer welcome to African Tribal Market.
In our Internet shop you will always find products of superior quality as well as services for the prompt delivery of our products to you. Allot of our products are hand crafted so every piece that you order is unique and it may differ slightly from the picture..
We offer our customers three payment solutions:
1. Off-line Payment to our bank account in South Africa. For security reasons we don't ship before the remittance reached our bank account. Should you opt to pay via our bank please e-mail us and we will send you the relevant Banking information so we can process your order.
2. Pay by cheque that can be posted to our contact address in Richards Bay.
3. Via Credit Card. On our secure server through World Pay . This option is the easiest and quickest and having all your credit card payments going through our secure server you can feel safe that your credit card details will never be used by someone else. We take serious action against anyone found causing any type of fraud..
There are two very important statements about your orders that we would like to make.
1. Any information about you as a customer of African Tribal Market will be used ONLY for the purpose of the order, e.g. shipping, handling, delivery etc. None of the data issued will be used for any other purpose by African Tribal Market or any other third party with the prior permission of African Tribal Market.
2. All data regarding your credit card ARE NOT known by African Tribal Market. Your credit card information is processed by 2Checkout.com PLC. and the auditing bank. When your payment transaction is successful 2Checkout.com PLC. informs African Tribal Market to further process and dispatch the order.
Shipping:
Shipping of items over to your destination usually takes up to two weeks in some rare case this may take up to 3 weeks. Animal products can take a little bit longer as permits need to be gathered before sending the parcel out and getting the permits may take a little while We are confident that most products will be with their respective destinations within 10 days of the order being processed.
To view shipping charges please go to our shipping pages to find out more.
Refund Policy:
Once an order have been received by a customer , should the parcel that you ordered be damaged , you may request for a replacement of that order to be resent to you. However for this to occur we need to have the original parcel sent back to us at the expense of the person returning the parcel . All parcels are insured and once the broken parcel is received by us we will then get in contact with our insurance people to pay out for that item. Only once insurance has paid out for the damaged item can we then resend you a new item.
All efforts will be made to get the parcel out to you without any damage and if in the case of a replacement we will try our best to deal with the problem as fast as we can.
Contact us:
Should there be any queries bout any of the above please feel free to e-mail us with your inquiry.
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